The concept and design of my Bachelor Project is about The Traveling of the Future and how to promote awareness of sustainable tourism through cross-media campaigns. As a use case, it serves as a fictional initiative of the United Nations World Trade Organization (UNWTO) and the mobilization of its official cooperation partners such as Qatar Airways, Qatar National Tourism Council, Government of Colombia or Hilton, and brand ambassadors for Responsible Tourism such as the football players Lionel Messi, Iker Casillas or Fernando Hierro.
 

Big Data can be used to deliver an omnichannel experience at an individual level throughout the entire user journey. Let's think of a visitor to the FIFA World Cup Qatar 2022 who comes all the way from Germany and thinks little about what impact his trip has or could have, or what the term sustainability even means. Even before booking the trip, his travel (buying) behavior can be positively influenced via social media channels. Based on the data shared, further touchpoints can be individually designed and communicated. And even upon departure, his future travel (buying) behavior can be subliminally influenced. This process of change is not a quick one, but that's okay - in Germany we say "after the trip is before the trip."

And if cookies or geofencing were disabled or public touchpoints inaccessible, there will be direct contact with the audience at some point in the user journey, making brand loyalty and personalization all the more important. The next question I ask myself now is: What potential does Artificial Intelligence offer me as a designer to support me on this individualized journey?